UTHS Technology Hub

Start your subject line with one of the tags above, followed by a short description.

If multiple people are on the email (e.g., cc'd staff, other techs), say clearly what you need and who needs to do it. Don't assume it's obvious from context.

Tell us exactly which platform is affected. "It's not working" could mean a dozen different things.

Include the full name and UTEID (or Skyward namekey) of every affected person. This is the single fastest way to speed up a ticket — without it, we often have to email back just to ask who you mean. If this affects a whole class or group, say so and (if possible) attach a roster of affected users.

Let us know which program this relates to, since some systems and permissions differ by program.

Please avoid forwarding a long email thread with only "See below" or "Please advise." Instead, write a short, self-contained summary at the top. Include: what error message (if any) are you seeing, what is your screen showing (or not showing), and what have you already tried.

Screenshots or screen recordings — especially for error messages, layout issues, or anything visual — tell us more in 5 seconds than several sentences of description. Always include the exact URL where the issue is occurring (e.g., the specific Canvas course link, the Skyward page, the Proctorio session link). Bold or clearly mark the link so it's easy to find in your email.